Delivery

Delivery of goods from www.cocoon-company.com is deemed to have taken place when the consumer has received the goods. Goods are shipped with GLS, DPD or PostNord. Delivery time 3-5 days, unless otherwise specified or agreed between Cocoon and the customer. We do not ship orders on weekends or holidays. Delivery is made to the delivery address provided by the customer, or the nearest parcel shop.

Please note that on busy days such as Black Friday, we cannot guarantee that your parcel will be delivered to the selected parcel shop if it is full.

International Shipping Options & Prices

Euro Zone Shipping

Region	Delivery from (max. 20 kg/0,2 cubic)	Free delivery from**
EURO ZONE 1 Sweden, Germany, Netherlands, Belgium, Luxembourg & France*	EUR 12	EUR 109
EURO ZONE 2 Finland, Austria, Poland, Slovakia & Czech Republic	EUR 15	EUR 169
EURO ZONE 3 Estonia, Latvia, Lithuania, Spain, Portugal, Italy & Ireland	EUR 20	EUR 249
Other countries	Upon request	—

* Currently no delivery to non-bridged islands.

** Free delivery to parcel shop where possible.

Orders to UK

€39 shipping and export fees

Orders to United Kingdom only possible over €209 including €39 shipping and export fees (equivalent to £135 + shipping and export fees).

Be aware that imported products may be subject to import duty/tax payment upon arrival to the UK.

Orders outside of Europe

€39 shipping and export fee

Orders that are shipped to countries outside of Europe will include a €39 shipping and export fee.

Be aware that imported products may be subject to further import duty/tax payment upon arrival to countries outside of Europe.

Private Delivery with Courier

Price varies by product and location

Larger and heavier packages, such as mattresses, mattress toppers and beds, are delivered by carrier/courier. Orders sent by carrier are delivered as quickly as possible, and therefore it is not possible to give a specific time for delivery.

Delivery details:

As a general rule, the carrier delivers the order to your door as long as the individual boxes are under 20 kg
All other shipments are delivered as close to your door as possible, or at the nearest kerb
Delivery with a forwarder does not, as a rule, include carrying the parcels into or up to the delivery address
It is not possible to specify an exact time for delivery

Important information:

If there is no place indicated where the package can be left, there must be someone to receive the item. If the package is to be left, notice must be given in advance where the package can be left, at the customer's own risk.

The courier must have a telephone number on which he can notify the recipient when the order is expected to arrive at the delivery address.

Shipping Damage

When the package arrives, it is important that you check whether the packaging or any the items are damaged before signing for receipt. If it is, you must object and write it on the receipt. If you fail to do so, the transport company can disclaim any responsibility for the transport damage.

Important to remember:

Inspect the package before signing
Note any damage on the receipt
Take photos of any damage
Notify us within 24 hours

Consequences of not reporting:

If you fail to inspect the package and note damage, the transport company can disclaim any responsibility for the transport damage.

Helpful tips:

Feel free to take a photo of the packaging before unpacking the item, so you are sure to have documentation if it turns out that the item is damaged.

Package Not Picked Up

If you have not collected your parcel from the parcel shop within the given time limit (often 7 work days), the parcel will be returned to Cocoon's warehouse. We reserve the right to charge a fee corresponding to our actual expenses in connection with the transport of the package.

Fee for uncollected packages:

If the order is subsequently canceled in accordance with the cancellation right, a fee of EUR 13.50 will be deducted, corresponding to the shipping costs of receiving an undelivered package back to our warehouse.

Important note:

Note that cancellation of the purchase can only happen if you give explicit notice by email that you want to cancel.

You therefore cannot cancel your purchase simply by not collecting the package from the parcel shop.

Resending packages:

If you wish to have the package sent again, no fee is charged for the return of the package. Instead, the package can be re-sent for a normal shipping fee, according to the price list above.