Delivery Delivery of goods from www.cocoon-company.com is deemed to have taken place when the consumer has received the goods. Goods are shipped with GLS, DPD or PostNord. Delivery time 3-5 days, unless otherwise specified or agreed between Cocoon and the customer. We do not ship orders on weekends or holidays. Delivery is made to the delivery address provided by the customer, or the nearest parcel shop. Delivery Terms During Holiday Periods During holiday periods – including but not limited to summer holidays (weeks 29 & 30), Christmas holidays (week 52), and winter holidays (week 7) – extended delivery times may occur. We strive to communicate any changes to delivery times via our website, typically at the bottom of the page. If you have any questions or are unsure about the delivery time during a specific period, we encourage you to contact us directly for further information. Please note that on busy days such as Black Friday, we cannot guarantee that your parcel will be delivered to the selected parcel shop if it is full. International Shipping Options & Prices Country Delivery method Price Free delivery limit Est. delivery time Denmark GLS parcel shop 49.00 DKK 450.00 DKK GLS private delivery 79.00 DKK - BRINK private delivery 159.00 DKK 450.00 DKK GLS business delivery 120.00 DKK 2,000.00 DKK Danske Fragtmænd (B2B) 120.00 DKK 6,000.00 DKK GLS business delivery 125.00 DKK 2,500.00 DKK GLS private delivery 184.00 DKK 2,250.00 DKK BRINK private delivery to non-bridged islands 625.00 DKK - GLS business delivery 59.00 DKK - Sweden GLS parcel shop 150.00 SEK 1,000.00 SEK Interfjord private delivery - Sweden 695.00 SEK - GLS business delivery 200.00 SEK 3,000.00 SEK GLS business delivery 125.00 SEK 3,000.00 SEK France GLS private delivery 15.00 EUR - Interfjord International - Private delivery 100.00 EUR - United Kingdom GLS private delivery 70.00 EUR - GLS private delivery 70.00 EUR - Austria GLS parcel shop 15.00 EUR 169.00 EUR GLS private delivery 20.00 EUR - GLS business delivery 18.00 EUR 350.00 EUR Belgium GLS parcel shop 12.00 EUR 109.00 EUR GLS private delivery 15.00 EUR - Estonia GLS private delivery 27.00 EUR - Finland GLS private delivery 20.00 EUR - Netherlands GLS private delivery 15.00 EUR - GLS business delivery 13.00 EUR 300.00 EUR Ireland GLS private delivery 26.00 EUR - Italy GLS private delivery 20.00 EUR - Lithuania GLS private delivery 26.00 EUR - Luxembourg GLS private delivery 21.00 EUR - Poland GLS private delivery 20.00 EUR - Portugal GLS private delivery 26.00 EUR - Romania GLS private delivery 27.00 EUR - Slovakia GLS private delivery 27.00 EUR - Spain GLS private delivery 20.00 EUR - Czech Republic GLS private delivery 26.00 EUR - Germany GLS parcel shop 12.00 EUR 109.00 EUR GLS private delivery 15.00 EUR - * Currently no delivery to non-bridged islands. ** Free delivery to parcel shop where possible. Orders to UK €39 shipping and export fees Orders to United Kingdom only possible over €209 including €39 shipping and export fees (equivalent to £135 + shipping and export fees). Be aware that imported products may be subject to import duty/tax payment upon arrival to the UK. Orders outside of Europe €39 shipping and export fee Orders that are shipped to countries outside of Europe will include a €39 shipping and export fee. Be aware that imported products may be subject to further import duty/tax payment upon arrival to countries outside of Europe. Private Delivery with Courier Price varies by product and location Larger and heavier packages, such as mattresses, mattress toppers and beds, are delivered by carrier/courier. Orders sent by carrier are delivered as quickly as possible, and therefore it is not possible to give a specific time for delivery. Delivery details: As a general rule, the carrier delivers the order to your door as long as the individual boxes are under 20 kg All other shipments are delivered as close to your door as possible, or at the nearest kerb Delivery with a forwarder does not, as a rule, include carrying the parcels into or up to the delivery address It is not possible to specify an exact time for delivery Important information: If there is no place indicated where the package can be left, there must be someone to receive the item. If the package is to be left, notice must be given in advance where the package can be left, at the customer's own risk. The courier must have a telephone number on which he can notify the recipient when the order is expected to arrive at the delivery address. Shipping Damage When the package arrives, it is important that you check whether the packaging or any the items are damaged before signing for receipt. If it is, you must object and write it on the receipt. If you fail to do so, the transport company can disclaim any responsibility for the transport damage. Important to remember: Inspect the package before signing Note any damage on the receipt Take photos of any damage Notify us within 24 hours Consequences of not reporting: If you fail to inspect the package and note damage, the transport company can disclaim any responsibility for the transport damage. Helpful tips: Feel free to take a photo of the packaging before unpacking the item, so you are sure to have documentation if it turns out that the item is damaged. Package Not Picked Up If you have not collected your parcel from the parcel shop within the given time limit (often 7 work days), the parcel will be returned to Cocoon's warehouse. We reserve the right to charge a fee corresponding to our actual expenses in connection with the transport of the package. Fee for uncollected packages: If the order is subsequently canceled in accordance with the cancellation right, a fee of EUR 13.50 will be deducted, corresponding to the shipping costs of receiving an undelivered package back to our warehouse. Important note: Note that cancellation of the purchase can only happen if you give explicit notice by email that you want to cancel. You therefore cannot cancel your purchase simply by not collecting the package from the parcel shop. Resending packages: If you wish to have the package sent again, no fee is charged for the return of the package. Instead, the package can be re-sent for a normal shipping fee, according to the price list above.
