Can't find your order by order number or email? There may be a typo in your email address. Contact customer service at +45 40 49 11 32 (weekdays 8:00-13:00 and 13:30-15:00) or email shop@cocooncompany.dk.

Note: If your product was purchased through a retailer and not directly from our webshop, please contact the respective retailer to make a complaint. That is where your purchase is registered, and they will be able to assist you best with your case.